• Preparation of product data

    Data sources can have disparate formats - we harmonise them.
    The cornerstone of a sound product advisor process is a uniform data structure.

    Regardless of whether your data sources are semi-structured or structured, from your own product catalogue or third-party providers, we create a uniform structure for your product data. This way we provide the ideal foundation for a successful, goal-oriented product advisor that guides your customers through your product range.
    If you are interested in our Full Service Package, we or one of our Solution partners can make a personalised suggestion for an apt product advisor based on your product data.

  • Design (adaption)

    Product advisors work best when they are perceived as part of the online shop.

    Our design experts make sure that the SMARTASSISTANT stays in line with your web presence. The varied design options ensure that your design guidelines are followed and that the advisor seamlessly integrates into your online shop’s look.
    This way your clients are being advised in familiar surroundings. We gladly consult you on the multitude of individual design options of the SMARTASSISTANT.

  • Workshops

    Successful co-operation from the get-go - for ideal results.
    The most important requirements and implementation steps are determined in a workshop held at project start.

    You know what your customers want – we and our partners know the varied capabilities of our technology.
    Sharing our wealth of experience garnered in online product advice, to tailor the SMARTASSISTANT to your shop concept and target group, is paramount to us.

  • Continual Optimization

    We continually adapt your advisor based on new findings and changes in buying behaviour.
    Constant Monitoring: We keep an eye on the performance of your product advisor processes.

    Going further with you: Once the SMARTASSISTANT is integrated into your online shop, the monitoring and testing phase commences. Detailed statistics constantly provide us with a view of key performance figures and user behaviour. Through this, we know where untapped potential for optimization lies. Within A/B tests, we ascertain how your clients prefer to be advised, which directly feeds into our vast experience with product advisors. Of course, we also keenly follow the latest e-commerce and usability trends. This benefits your product advisor and leads to your success with it.

  • Personalised product advice

    There is no universal solution — different product fields and target groups call for flexibility in the process design.
    Mattresses, Notebooks or Clothing....? The demands on a product advisor are varied.

    Specialised product categories require specialised product advisors. We have developed numerous advisor processes optimised for various product categories and are able to adapt them to new requirements through our experience.
    The SMARTASSISTANT proffers different approaches for process design and can be tailored to the respective products and target groups.

  • We support you

    We are constantly at your side, thereby ensuring the SMARTASSITANT’s smooth use, and spring into action when needed.

    We are steadily at your side regardless of whether your data sources abruptly change, a new product attribute needs to be added or texts have to be altered.
    We take care of it all: rectifying errors and handling adaptions from small blemishes to more challenging issues.