SMARTASSISTANT at a glance.
Product
The SMARTASSISTANT increases the conversion rate
between 30% and 70%.
Increased conversion rate by 0.5 to 6%-points
The SMARTASSISTANT markedly increases the conversion rate within respective product categories.
We have developed a keen eye for what is paramount and continuously measure the effectiveness of the SMARTASSISTANT in use.
The result: In contrast to the conversion rate at online shops and those of other tools that bolster sales, our online product advisor routinely achieves a 0.5%- to 6%-points higher conversion rate.
The improved conversion rate is attained across product categories, differing transaction entry points and target groups. Consequently, the conversion increases between 30% and 70%.
Turnover increase by up to 20% in the respective product categories.
Turnover increase by up to 20%
A good investment: The SMARTASSISTANT increases your turnover.
The effectiveness of the SMARTASSISTANT is quantifiable. After it is integrated, our clients attain an increase in turnover of up to 20% in the respective product categories of their online shops.
With the appropriate integration and display, the SMARTASSISTANT amortizes itself quickly and produces a Return on Investment (ROI)
within 12 months.
The SMARTASSISTANT takes the advisor out of the bricks and mortar into the online realm.
Actual purchase advice instead of filters
Good advice and clear comparison options assure your customers throughout the buying process.
We do not leave users to their own devices with filters and search options. Users who are not as technically inclined, are not best served with these tools, especially when dealing with large product offerings.
The SMARTASSISTANT acts like a good sales assistant:
Through an interactive dialog process, the customers are lead to the products that best fit their needs, step-by-step. It points out latent needs, explains the relation between stated requirements and product features and proffers alternatives. This fosters the customer’s confidence in the buying process and the online shop, and leads to increased customer satisfaction.
Rampant returns can impact the sales negatively.
Reduction in returns by up to 10%
Better purchase advice throughout the buying process and transparency during the decision making lead to a reduction of erroneous orders and returns.
Returns are a cumbersome predicament in e-commerce. At a certain rate they are necessary to give clients a degree of convenience and assurance. However, many returns can be avoided:
If customers are informed about the agreement of their needs and product features, and receive suitable alternatives early in the buying process, returns can be reduced decidedly. The SMARTASSISTANT can lead to a reduction in returns by up to 10% , while improving customer satisfaction.
The design of the product advisor is customizable according to individual preference.
Online product advice for (nearly) all products
Online product advice works for product categories as varied as mattresses, television sets, bikes and printing paper.
Online product advice is worthwhile wherever users have difficulties reaching a purchasing decision, due to varied product features or large product offerings. The diverse applicability of the SMARTASSISTANT is evidenced by its successful application at our clients. It provides ample options for individualized design and can be fully tailored to the online shop's look. You can seamlessly integrate the SMARTASSISTANT into your online shop, using only one line of HTML code.
The SMARTASSISTANT-Platform: Easy to use, extensive functionality.
Easily build your own product advisor
Product advisor made easy: A fully functioning product advisor is easily built with our SMARTASSISTANT-Platform.
In a few steps you can build an online product advisor yourself with our SMARTASSISTANT-Platform, irrespective of the product category or field of application it is intended for. Simply upload the product data, create the product advisor, and integrate it with the automatically generated HTML link. Our comprehensive documentation and introductory videos will guide you through the setup and configuration. Get your free trial today!
Many leading online shops, manufacturers and price comparison websites trust in our competence and know-how.
Optional: The Full Service Package
Conceptual outline, implementation, configuration, design customisation, continuous optimisation... - we take care of it all.
We have years of experience building online product advisors.
Would you also like to put building your online product advisor in the hands of professionals? If yes, then our dedicated Professional Services Team or our SMARTASSISTANT Solution Partners will gladly assist you. They handle everything from the conceptual outline of the advisor, to its setup and continuous optimization as well as everything else you need to use our technology effectively.
Platform
Platform functionalities
- Creation of your own product advisor (especially with and based on your product data)
- Customisation of your product advisor and continuous alignment with your product range
- Direct access to our regularly updated product advisor templates
- Ability to utilize our standardised product advisor templates as underlying for your own advisors
Only 3 steps to your product advisor
- (1) Data import. Before a product advisor can be created, you need to upload your product data to the SMARTASSISTANT-Platform. This is easily done through a one-click process – all you need is a CSV file containing the required data.
- (2) Create the product advisor. Our Web Backend guides you through to the creation of your product advisor. Throughout the set-up, you are given total access to the multiple functions of our SMARTASSISTANT technology. Just insert the advisory paths, edit questions and answers, and translate into the applicable languages - done!
- (3) Integration. After the advisory process has been set up, the Backend automatically generates a web link leading to the product advisor. It can be easily integrated into your website, i.e. within an iFrame. To ensure that the product advisor conforms to your online shop’s appearance, you can edit it’s design with our CSS-Editor. Alternatively, we can take on the design of your product advisor.
Preis
Setup fee
| includes an individual design template and a training for 2 trainees Creation of a basic design template based on design guidelines and pointers from your website etc. Training sessions are regularly held online and at least once a month at our office in Vienna. |
1,450 € |
| Optional Add-on: Extended Design package If basic design modifications won’t do, we can create an extensive product advisor design for you. |
750 € |
| Optional Add-on: Full Service Package From the conception of your product advisor to its continuous optimisation, we take care of it all. |
Prices available upon request |
Monthly cost
| Package | Costs | incl. advisor visits |
SLA | Support package |
incl. web domains / languages |
Advisor Branding | Ownership rights of advisor |
Statistical tracking |
|---|---|---|---|---|---|---|---|---|
| Basic 2.000 | 190 € | 2.000 | 99.4 % | Basic | 1 | Banner + Link | SMARTASSISTANT | Yes |
| Basic 4.000 | 350 € | 4.000 | 99.4 % | Basic | 1 | Banner + Link | SMARTASSISTANT | Yes |
| Basic 8.000 | 550 € | 8.000 | 99.4 % | Basic | 1 | Large Text + Link | SMARTASSISTANT | Yes |
| Basic 15.000 | 750 € | 15.000 | 99.6 % | Basic | 1 | Large Text + Link | SMARTASSISTANT | Yes |
| Basic 30.000 | 900 € | 30.000 | 99.6 % | Basic | 2 | Small Text + Link | SMARTASSISTANT | Yes |
| Premium 60.000 | 1,050 € | 60.000 | 99.6 % | Premium | 2 | Small Text + Link | Client | Yes |
| Premium 120.000 | 1,250 € | 120,000 | 99.6 % | Premium | 5 | Small Text + Link | Client | Yes |
| Premium 250.000 | 1,550 € | 250,000 | 99.6 % | Premium | 5 | Small Text + Link | Client | Yes |
| Premium 375.000 | 2,250 € | 375,000 | 99.8 % | Premium | 10 | none | Client | Yes |
| Enterprise 500.000 | 2,950 € | 500,000 | 99.8 % | Platinum | 10 | none | Client | Yes |
| Enterprise 750.000 | 4,350 € | 750,000 | 99.8 % | Platinum | 15 | none | Client | No |
| Enterprise 1.000.000 | 5,750 € | 1,000,000 | 99.8 % | Platinum | 25 | none | Client | No |
Download the full price list
Exceeding visits
Should the number of visits to your advisors exceed the monthly volume of your chosen package, then the price for the accordingly higher package is billed. All other terms remain unchanged.
Web domains & Languages
Integrating the advisor into more than 25 web domains or more than 25 languages incurs additional monthly costs for each additional domain or language.
1,000,000+ advisor visits
In case of more than 1,000,000 advisor visits per month, a fee of 550 € per 100,000 further visits is charged.
Discounts & contract duration
The minimum contract duration is 6 months. We waive 50% of the setup fee at 1,450 € for 12-month contracts and above.
You can also choose extended contract durations and benefit from the following discounts on the monthly cost:
- 10% for a 24-month contract
- 15% for a 36-month contract
PoS Advisor
SMARTASSISTANT right at the PoS - with the PoS Advisor both customers and staff can take advantage of all the benefits the SMARTASSISTANT consultation offers.
Mobile consultation
The PoS Advisor is the ideal mobile application to support your staff or provide self service capabilities for customers. With neatly arranged product comparisons and details at a glance, customers get a complete overview of your product range.
Adapted to your physical store
The PoS Advisor is tailored to the needs of your sales staff and customers in physical stores. Further, through an interface, local information such as inventory levels, alternative order avenues (i.e. through the online shop) or special offer prices are taken into account. The PoS-Advisors are always up to date, thereby ensuring that the shop assistants and customers are kept abreast of new products and features.
Build a PoS Advisor yourself with our Backend
You can create product advisor processes for the PoS Advisor yourself using our Backend - easily and cost-effectively. Additional interfaces to your warehouse as well as a personalised design can be developed by us.
Interested? Contact us.
If you would like to use our PoS Advisor in your store as well, contact us today. We would be pleased to make a personalised offer that considers your individual requirements.
Full-Service-Paket
The cornerstone of a sound product advisor process is a uniform data structure.
Preparation of product data
Data sources can have disparate formats - we harmonise them.
Regardless of whether your data sources are semi-structured or structured, from your own product catalogue or third-party providers, we create a uniform structure for your product data. This way we provide the ideal foundation for a successful, goal-oriented product advisor that guides your customers through your product range.
If you are interested in our Full Service Package, we or one of our Solution partners can make a personalised suggestion for an apt product advisor based on your product data.
Design (adaption)
Product advisors work best when they are perceived as part of the online shop.
Our design experts make sure that the SMARTASSISTANT stays in line with your web presence. The varied design options ensure that your design guidelines are followed and that the advisor seamlessly integrates into your online shop’s look.
This way your clients are being advised in familiar surroundings. We gladly consult you on the multitude of individual design options of the SMARTASSISTANT.
The most important requirements and implementation steps are determined in a workshop held at project start.
Workshops
Successful co-operation from the get-go - for ideal results.
You know what your customers want – we and our partners know the varied capabilities of our technology.
Sharing our wealth of experience garnered in online product advice, to tailor the SMARTASSISTANT to your shop concept and target group, is paramount to us.
Constant Monitoring: We keep an eye on the performance of your product advisor processes.
Continual Optimization
We continually adapt your advisor based on new findings and changes in buying behaviour.
Going further with you: Once the SMARTASSISTANT is integrated into your online shop, the monitoring and testing phase commences. Detailed statistics constantly provide us with a view of key performance figures and user behaviour. Through this, we know where untapped potential for optimization lies. Within A/B tests, we ascertain how your clients prefer to be advised, which directly feeds into our vast experience with product advisors. Of course, we also keenly follow the latest e-commerce and usability trends. This benefits your product advisor and leads to your success with it.
Mattresses, Notebooks or Clothing....? The demands on a product advisor are varied.
Personalised product advice
There is no universal solution — different product fields and target groups call for flexibility in the process design.
Specialised product categories require specialised product advisors. We have developed numerous advisor processes optimised for various product categories and are able to adapt them to new requirements through our experience.
The SMARTASSISTANT proffers different approaches for process design and can be tailored to the respective products and target groups.
We support you
We are constantly at your side, thereby ensuring the SMARTASSITANT’s smooth use, and spring into action when needed.
We are steadily at your side regardless of whether your data sources abruptly change, a new product attribute needs to be added or texts have to be altered.
We take care of it all: rectifying errors and handling adaptions from small blemishes to more challenging issues.